For Air Transat, the return to "normality" in the travel sector presented an opportunity to upgrade its digital ecosystem to better assist and comfort travellers throughout their journey. Teams at Mirego and Transat collaborated to conduct user interviews, co-creation workshops, surveys, and make on-site observations at airports to identify and understand potential stressors in the user experience. No stone was left unturned in our efforts to place the customer at the heart of our considerations for the app's redesign.

In winter 2023, Air Transat launched a brand-new version of its mobile application. It aims to provide support to travellers at every stage, whether they're booking a flight or a vacation package. Once the trip is booked, simply input your reservation number into the app to receive step-by-step guidance throughout your journey. This move underscores the Montreal-based airline's commitment to being a leader mindful of its customers' well-being.

Travellers have the ability to view their trip details at any time and download important travel documents, like boarding passes, ensuring access even when their device is offline.