“When traveling, a minor glitch can easily escalate into a major obstacle.”
Allow users to upload their trip details into the app, where they can access all their reservation information.
Provide travellers with key information unique to their itinerary and guide them through the necessary steps leading up to their departure.
Provide real-time flight status information and give travellers quick access to their boarding passes.
Automatically resolve minor issues and empower users to fix major ones.
Our self-help resources allow travellers to connect with the appropriate personnel depending on their stage of travel. Notably, travellers who booked a vacation package can reach out to a representative through our VoIP service, or engage in a chat with customer service for less urgent queries.
The flight tracking feature (excluding flights associated with a trip) has been used 30,000 times