Simplify the traveller's experience by assisting them at every step.
Simplify navigation and improve access to information.
Empower the traveller to be more independent and personalize their experience.
“When traveling, a minor glitch can easily escalate into a major obstacle.”
Keep passengers informed about the in-flight experience and offer offline access to crucial documents to ease their arrival at their destination.
Support travellers who have booked a Transat vacation package by enabling them to preview their booked excursions, explore and buy new ones, and easily get help from local representatives.
Assist travellers on their return home by providing crucial information, such as check-out time, flight tracking, online check-in, and more.
Instead of relying on push notifications that demands an internet connection, our local notification system lets you receive alerts even when your phone is offline or in airplane mode. This includes notifications for online check-in, welcome sessions, flight status and more.
Our self-help resources allow travellers to connect with the appropriate personnel depending on their stage of travel. Notably, travellers who booked a vacation package can reach out to a representative through our VoIP service, or engage in a chat with customer service for less urgent queries.
Travellers have the ability to view their trip details at any time and download important travel documents, like boarding passes, ensuring access even when their device is offline.
480,000 users have initiated the online check-in process from the app.
173,613 booking actions
173,613 users started the booking process from the mobile application.
30,000 tracked flights
The flight tracking feature (excluding flights associated with a trip) has been used 30,000 times.